Shipping policy

Delivery will be on the stated delivery days. However if the stated delivery days / times are not suitable for you, contact us to organise / reschedule alternative delivery option. 

We will contact you prior to delivery day to ensure that you are reminded of your upcoming delivery & are aware of the time slot when to expect your order to be dropped off. 

On the occasion that you are not home/at the given premises' address, we will attempt to contact you via mobile (the given contact number that was provided to us by the customer). If the customer does not answer, a voicemail will be left and/or text message. 

Your order will be left at the premises unattended. PLEASE NOTE. Some products will spoil if left out of the freezer for a certain amount of time. Hot weather and heat will only minimise the time needed to begin defrosting and spoilage on selected products. 

 

IF YOU WILL NOT be home or on the occasion that an event has come up to prevent someone being at the given address, please contact us ASAP on mobile 0450 780 731.